1. WHEN WILL MY PHOTOS BE READY?

Your digital gallery will be delivered within 4 weeks of your team's completed portrait session. Game photos take around 2-3 weeks.

Please do not email me for an update on the status of your gallery if it has been less than 4 weeks since your session. Your patience is appareciated.

2. HOW DO I ORDER PRINTS?

Your gallery has a store linked to it and you are welcome to order any prints off the site. The printing is done by a professional printing studio in Ontario, once your order has been placed, the sale is FINAL.

Please double check your order, as there are NO REFUNDS.

You are free to order prints from an outside printshop if you would like to. I cannot guarantee the quality of your prints if you choose this option.

3. CAN YOU RE-EDIT MY PHOTOS?

The photos that have been delivered are final and cannot be changed.

If your child's eyes are closed in the team photo, that means their eyes were closed in every picture. I take as many as I can in the short period of time, and I will swap faces to the best of my ability but I cannot guarantee everyone's eyes are open for every single picture.

The team photo chosen is the best one, which has likely already been edited, and cannot be changed.

4. I DO NOT LIKE THE FACE MY CHILD IS MAKING, ARE YOU ABLE TO FIX IT OR OFFER ME ANOTHER OPTION?

Unfortunately I am not. I have limited time with your players and I do try my best to get as natural a smile as I can. As you know, younger children especially, kids and teens make silly faces or strange smiles in photos. The ones you received are the best version of the ones I took.

5. WHY IS THERE A WATERMARK ON MY PHOTOS?

The watermark is on the online gallery, the downloaded images will not have the watermark on them.

6. HOW DO I DOWNLOAD MY IMAGES?

When you open the gallery, there will be a large image at the top. Scroll past the large image and underneath you'll find a navigation bar.

There is an icon on that navgiation bar with an arrow pointing down with a line underneath. Click on this icon to download your images.

You can download the whole gallery (recommended) or selectt "MULPTIPLE SELLECTION".

If you choose this option, to make it easier, you can create a favourites list by clicking the heart icon on each photo you'd like to save. When you go to download your images, your favourites list will have all of your "hearted" photos.

1. HOW DO I ORDER PLAYER CARDS?

In your team's gallery store there is an option to purchase trading cards. Please select the card that matches your organization. You will be directed to a form to fill out.

You will need the following: Age, Weight, Height, Jersey Number, Head Coah's Name, Team name, Player Position

If you leave a space blank or write N/A in the text bar, the entire section will be removed from the card.

You will also choose two photos, one for the front and one for the back. The order comes in alphabetical order so you do not need to select them in a certain order.

2. WHICH IMAGES WILL BE ON THE FRONT AND BACK OF THE CARDS?

When you select the images for your hockey cards, the order you select them in does not matter. The default for the cards will Typically be a full body image (likely the "action shot" photo if selected) and either a profile pose or a close up pose for the back. If two full body photos are selected,such as a smiling pose and an action shot, the action shot will be on the front.

If you have a preference that is not the default, please reach out to me at llinmotion.photo@gmail.com with your order number and PLAYER CARD PHOTO SELECTION in the subject line. PROOFS are not available.

3. I MADE A MISTAKE FILLING OUT THE FORM, HOW CAN I FIX THIS?

If you realized you've made a mistake after you've placed your order, please email me at llinmotion.photo@gmail.com with the subject MISTAKE ON PLAYER CARD and your order number.

For player cards ordered within a bulk order, you have until the deadline to fix your mistake (which was provided in the email when your gallery was delivered). With orders placed separately from a bulk order, you have 48 hours before the information can no longer be changed.

4. CAN WE PUT IN A BULK ORDER FOR OUR TEAM?

Unfortunately the only way to put a bulk order in for a team is for one person to order them all in one order. They would collect all the information needed for the cards (See question above) and fill out each form, as well as select the photos for each child.

If this is something you would like for your team, please email me at llinmotion.photo@gmail.com with the subject line TEAM CARD ORDER and I can get you a quote.

5. I ORDERED PLAYER CARDS AND HAVE NOT RECEIVED THEM YET, WHEN CAN I EXPECT THEM?

Since player cards are a personalized item, they are printed with a separate company from the printshop that fulfills print orders. Even if you ordered prints from the gallery, as well as cards, your cards will not be delivered with them.

In order to keep the shipping costs down, ONE ORDER of cards will be submitted per league if requested, after that the price will increase from $32 to $48 for indidivual orders.

Your gallery email will have the information for the FIRM deadline as it changes per sport. Even if you order your cards as soon as you receive your gallery, your order will not be processed until the due date, as such, your wait will be longer.

It will take approximately 4-6 weeks for player cards to be delivered AFTER the order deadline.

6. I RECEIVED A SHIPPING CONFIRMATION EMAIL FOR MY PLAYER CARDS THAT SAID 6-9 DAYS BUT IT HAS BEEN LONGER THAN THAT. WHEN CAN I EXPECT THEM?

The shipping email you received states 6-9 days +production time. Production takes 4-5 weeks before they are shipped. The email you received was a confirmation that your cards were entered into production.

In the email where you received your gallery, there was information about the bulk order deadline and how long the cards would take after the deadline passed.

7. WILL MY CARDS ARRIVE BEFORE CHRISTMAS?

If you ordered or if your league's bulk order deadline was after November 20th, no, the cards will not delivered in time for Christmas.

8. WHERE WILL MY CARDS BE DELIVERED?

Since I put in a bulk order of cards, they will be delivered to me personally. I will do a quality check for them and deliver to a representitive of the league. The league will distribute the cards to team managers.

9. THERE IS A MISTAKE ON MY CARDS, CAN I GET A REPLACEMENT or a REFUND?

If there is a mistake with your cards, I will double check your order. If all the information provided was added correctly and both photos (regardless of placement) are correct, you will not receive a replacement. You may reorder a new set of cards, the price may have changed.

If there was a difference between the information provided from the order and the cards then you will receive a replacement at no extra cost.

Orders are NON REFUNDABLE.