Before reaching out, please make sure you read through this list of FAQs. If you still don’t see the answer to your question here and your child’s coach or other player parents don’t know the answer then feel free to reach out to me through my contact me page!
FAQ
1. WHEN WILL MY PHOTOS BE DELIVERED?
Your digital gallery will be delivered within 2-3 weeks of your team's completed portrait session. Game photos also take around 2-3 weeks.
2. HOW DO I ORDER PRINTS?
Your gallery has a store linked to it and you are welcome to order any prints off the site. The printing is done by a professional printing studio in Ontario, once your order has been placed, the sale is final.
You are free to order prints from an outside printshop if you would like to, I cannot quarantee the quality if you choose this option.
3. CAN YOU RE-EDIT MY PHOTOS?
No, the photos that have been delivered are final and cannot be changed.
4. I DO NOT LIKE THE FACE MY CHILD IS MAKING, ARE YOU ABLE TO FIX IT OR OFFER ME ANOTHER OPTION?
Unfortunately I am not. I have limited time with your players and I do try my best to get as natural a smile as I can. As you know, younger children especially, sometimes kids and teens make silly faces or strange smiles in photos. The ones you received are the best version of the ones I took.
PLAYER CARD QUESTIONS
Player cards are the only store item that I fulfill myself. This means that there is less automation and therefore they take longer to produce. PLEASE LOOK AT THE ANSWERS BELOW BEFORE YOU REACH OUT TO ME.
1. HOW DO I ORDER PLAYER CARDS?
In your team's gallery store there is an option to purchase trading cards. Please select the card that matches your organization. You will be directed to a form to fill out.
You will need the following: Age, Weight, Height, Jersey Number, Head Coah's Name, Team name, Player Position
If you leave a space blank or write N/A in the text bar, the entire section will be removed from the card.
You will also choose two photos, one for the front and one for the back. The order comes in alphabetical order so you do not need to select them in a certain order.
2. CAN WE PUT IN A BULK ORDER FOR OUR TEAM?
Unfortunately the only way to put a bulk order in for a team is for one person to order them all in one order. They would need to collect all the information needed for the card (See question above) and fill out each form, as well as select the photos for each child.
There is no discount for team orders. It is easier for each parent to order their own player cards at this time.
3. I ORDERED PLAYER CARDS AND HAVE NOT RECEIVED THEM YET, WHEN CAN I EXPECT THEM?
Player cards are ordered through a different site than the gallery store. Even if you ordered prints from the gallery as well as cards, your cards will not be delivered with them.
In order to keep the shipping costs down, two orders of cards will be submitted. Your gallery email will have the information for the deadline dates as it changes per sport. Even if you order your cards as soon as you receive your gallery, your order will not be processed until the due date, as such, your wait will be longer.
It will take approximately 4-6 weeks for player cards to be delivered AFTER the order deadline. There is no automation for the cards. The information needs to be added for each order of cards. This takes time to process and then the cards get made and shipped. You will receive an email when cards are ready to be picked up.
4. WHERE WILL MY CARDS BE DELIVERED?
Since I put in a bulk order of cards, they will be delivered to me personally. I will do a quality check for them and then an email will go out to the coaches with the information about time and location.
5. I CANNOT MAKE THE DESIGANTED TIME TO PICK UP THE CARDS I ORDERED, WHAT DO I DO?
If you cannot come to the designated pickup time and location, please arrange for someone on your team to pick them up for you. There are no exceptions to card collection outside the date, times, and location.
Please do not text or email me about alternate card pick-up, including asking to come to my house for collection. With the amount of cards that get ordered, keeping the system I have in place for pick up is essential for organization to make sure you get your cards in a timely manner.
6. THERE IS A MISTAKE ON MY CARDS, CAN I GET A REPLACEMENT or a REFUND?
If there is a mistake with your cards, I will double check your order. If all the information provided was added correctly and both photos (regardless of placement) are correct, you will not receive a replacement. You may reorder a new set of cards, the price may have changed.
If there was a difference between the information provided from the order and the card then you will receive a free replacement.
Orders are NON REFUNDABLE.
